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MC975306 — Microsoft Teams: Adding "Service level" to real-time metrics for the Queues app

MC975306Microsoft TeamsstayInformedUpdated: 22 January 2025

Microsoft Teams is adding a "Service level" metric to the Queues app's real-time metrics. The rollout starts early March 2025 and completes by late March. Teams admins must enable this feature and set targets in the Voice App policy. This update is associated with Microsoft 365 Roadmap ID 472023.

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Applies to: Microsoft Teams
Source: mc.merill.net — data via Merill Fernando's open archive (MIT).