The Microsoft 365 admin center will introduce a new "Support Assistant" feature, starting with a Public Preview in early November 2024, and completing by late May 2025. This AI-driven conversational experience can be toggled on in the Help & Support pane by admins. It will be available to a select group of English locale customers. No admin action is required before the rollout.
Applies to: Microsoft 365 suite
Source: mc.merill.net — data via Merill Fernando's open archive (MIT).