MC1465983 — Dynamics 365 Contact Center - Manage overnight shifts as a single continuous schedule

We are announcing the ability to manage overnight shifts as a single continuous schedule in Dynamics 365 Contact Center. This feature will reach general availability on October 2, 2026. How does this affect me? With this feature, supervisors can now create and manage overnight shifts that span across midnight while maintaining a single continuous shift experience. Activities, breaks, meals, and ad-hoc work can be scheduled anywhere within the overnight shift and remain part of a single continuou...

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