We are announcing the ability to use AI to drive autonomous email resolution in Dynamics 365 Customer Service. This feature will reach general availability on September 30, 2026. How does this affect me? Autonomous email resolution delivers end-to-end handling of customer emails without manual intervention or default case creation. When an email arrives, the system analyzes the request, identifies the underlying intent, and determines whether the information and actions needed to resolve it are...
Applies to: Dynamics 365 Apps
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