We are announcing the redesigned embedded customer service representative (CSR) widget in Dynamics 365 Contact Center. This enhancement will reach general availability on September 30, 2026. How does this affect me? When you run Dynamics 365 Contact Center inside an existing CRM, you can adopt a redesigned embedded experience that reduces UI latency and makes it easier for CSRs to manage multiple conversations with always-visible SLA timing. This redesign delivers an embedded widget that runs in...
Applies to: Dynamics 365 Apps
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