We are announcing the ability to use a secondary device for notifications in Digital Messaging conversations in Dynamics 365 Contact Center. This feature will reach general availability on September 15, 2026. How does this affect me? With this feature, customer service representatives (CSRs) can set up a secondary audio device to help ensure they don’t miss assigned conversations on digital messaging channels. Key functionality of this feature includes: Notification type control: CSRs can config...
Applies to: Dynamics 365 Apps
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