We are announcing the ability to control how many conversations are evaluated with a sampling percentage in Dynamics 365 Contact Center. This feature will reach general availability on September 30, 2026. How does this affect me? Users will be able to set a sampling percentage when creating an evaluation plan. The percentage will determine how many matching conversations are evaluated for quality and coaching. What action do I need to take? This message is for awareness, and no action is require...
Applies to: Dynamics 365 Apps
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