We are announcing the ability to review historical quality metrics in a unified dashboard in Dynamics 365 Customer Service. This feature will reach public preview on September 4, 2026. How does this affect me? This feature provides visibility into quality scores across record types, evaluation criteria, and individual sections via the Quality Evaluation Historical Dashboard. You can view quality scores and trends across selected date ranges, with up to two years of historical data available. The...
Applies to: Dynamics 365 Apps
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