We are announcing planning group support in Adherence historical analytics in Dynamics 365 Customer Service and Dynamics 365 Contact Center. This feature will reach general availability on August 31, 2026. How does this affect me? This feature enables workforce managers to scope historical analysis to the groups that matter for a given question and compare adherence across groups on the same time period. To use Workforce Management capabilities, an administrator must install the Workforce Manage...
Applies to: Dynamics 365 Apps
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