We are announcing the ability to create volume spike alerts and in-app notifications in Dynamics 365 Customer Service and Dynamics 365 Contact Center. This feature will reach public preview on August 31, 2026. How does this affect me? With this feature, supervisors can create volume spike alerts that compare real-time conversation volume against the forecast linked to a shift plan and receive an in-app notification when volume exceeds forecast beyond the thresholds they set. This lowers the time...
Applies to: Dynamics 365 Apps
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