We are announcing the ability to use planning group support in Adherence tracker in Dynamics 365 Customer Service and Dynamics 365 Contact Center. This feature will reach general availability on August 31, 2026. How does this affect me? Users will be able to filter the Adherence tracker by planning group and combine this filter with existing shift plan and service representative filters. Adherence percentages and out-of-adherence counts will recalculate for the selected scope, and filter selecti...
Applies to: Dynamics 365 Apps
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