We are announcing the ability to use voice biometrics to authenticate for increased security in Dynamics 365 Contact Center. This feature will reach public preview on August 31, 2026. How does this affect me? The authentication and anti-fraud agent offer valuable capabilities: Native integration into the Dynamics 365 Contact Center and Copilot Studio voice agent platform, allowing voice enrolment and verification in both human to AI agent, and human to human contexts. Enable secure self-service...
Applies to: Dynamics 365 Apps
Source: mc.merill.net — data via Merill Fernando's open archive (MIT).