We are announcing the addition of intraday performance reports in Dynamics 365 Customer Service and Dynamics 365 Contact Center. This new report will reach public preview on August 28, 2026. How does this affect me? The intraday performance report will become available in the Copilot Service workspace site map under Workforce management. It enables supervisors to monitor an interval-level view of daily service compared to forecasted metrics, allowing them to proactively adjust operational tactic...
Applies to: Dynamics 365 Apps
Source: mc.merill.net — data via Merill Fernando's open archive (MIT).