We are announcing the ability to authenticate using voice biometrics in Dynamics 365 Contact Center. This feature will reach general availability on September 15, 2026. How does this affect me? This feature allows your end users to securely authenticate into your call center using voice biometrics, reducing fraud and agent operating costs. It includes the following capabilities: Native integration into the Dynamics 365 Contact Center and Copilot Studio voice agent platform, allowing voice enrolm...
Applies to: Dynamics 365 Apps
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