We are announcing the ability to classify emails in predefined taxonomy (categories and subcategories) for support automation with Case Management Agent in Dynamics 365 Customer Service. This feature will reach general availability on August 21, 2026. How does this affect me? This feature enhancement allows administrators to configure a set of custom taxonomies for email categories and subcategories and uses the Case Management Agent to automatically classify inbound emails as they sync into Dyn...
Applies to: Dynamics 365 Apps
Source: mc.merill.net — data via Merill Fernando's open archive (MIT).