We are announcing the ability to equip voice agents with custom voice in Dynamics 365 Contact Center. This feature will be available in public preview on August 21, 2026. How does this affect me? Users will be able to connect an approved Azure custom neural voice to Dynamics 365 Contact Center and use it for self-service voice channels. Connected custom voices can be selected in the same way as other available voice options. What action do I need to take? To use this feature, users will need to:...
Applies to: Dynamics 365 Apps
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