We are announcing the ability to start quality and coaching in one click with out-of-box criteria in Dynamics 365 Contact Center. This feature will reach general availability on August 31, 2026. How does this affect me? Every organization now includes a set of out-of-box quality indicators and a ready to use evaluation plan available by default. These indicators support both real time evaluation and evaluation upon close, so admins can monitor conversations as they happen or after they end. Usin...
Applies to: Dynamics 365 Apps
Source: mc.merill.net — data via Merill Fernando's open archive (MIT).