Update: Release of this feature has been updated. We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center. This feature will reach general availability on September 30, 2026. How does this affect me? This feature enables you to split recordings by speaker in the closed conversation view. This transforms the review process from a linear playback into a targeted, navigable experience. Supervisors can directly go to specific speake...
Applies to: Dynamics 365 Apps
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