We are announcing language support for quality and coaching evaluations, insights, and nudges in Dynamics 365 Contact Center. This feature will reach general availability on August 31, 2026. How does this affect me? With this feature, admins and supervisors can view evaluations, quality scores, and insights in their organization's configured language. Customer service representatives receive coaching nudges in the language of the conversation they're handling. Real-time supervisor notifications,...
Applies to: Dynamics 365 Apps
Source: mc.merill.net — data via Merill Fernando's open archive (MIT).