We are announcing the ability to orchestrate conversation distribution with AI-powered playbooks in Dynamics 365 Contact Center. This feature will reach general availability on August 28, 2026. How does this affect me? This feature actively monitors conversations and automatically takes actions based on playbooks defined using natural language. You can configure playbooks per scenario through guided templates that keep instructions focused and reliable. Built-in validation catches conflicts befo...
Applies to: Dynamics 365 Apps
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