On July 17, 2026, the Customer Intent Agent in Voice feature in Dynamics 365 Contact Center reached end of support. How does this affect me? Voice interactions that previously relied on this feature for AI-driven customer intent detection will no longer benefit from its capabilities, and no new data will be generated by this feature following the end-of-support date. What action do I need to take? We have developed the Realtime Voice capability of the Customer Assist Agent, which is our recommen...
Applies to: Dynamics 365 Apps
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