We are announcing the ability to select the next best actions (NBA) with Customer Intent Agent In Dynamics 365 Customer Service. This feature will reach general availability on July 31, 2026. How does this affect me? This new feature allows customer service representatives (CSRs) to navigate to the Copilot pane and perform a suite of actions powered by Copilot in one click. This list of actions includes but is not limited to: Drafting emails. Updating knowledge articles and case notes. This feat...
Applies to: Dynamics 365 Apps
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