We are introducing the "After Conversation Work" status to the presence feature in Dynamics 365 Customer Service and Dynamics 365 Contact Center. This feature enhancement will be available starting July 15, 2026. How does this affect me? This feature enables supervisors to clearly distinguish representatives who are performing after-conversation (wrap-up) work from those who are otherwise Busy or in Do Not Disturb using two new custom presences available in the Copilot Service admin center. Thes...
Applies to: Dynamics 365 Apps
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