MC1421828 — Dynamics 365 Customer Service - WEM in M365 Copilot for CSRs and Supervisors

We are announcing Dynamics 365 Workforce Management (WEM) in M365 Copilot for customer service representatives and supervisors in Dynamics 365 Customer Service. This feature will reach general availability on July 20, 2026. How does this affect me? With this feature, Dynamics 365 Workforce Management now integrates directly with Microsoft 365 Copilot through the Model Context Protocol, bringing scheduling and request management into the surfaces your teams already use every day. Contact center s...