MC1420635 — Dynamics 365 Contact Center – Privileges and role-based access

We are announcing the ability to use role-based access for agents and customer service representatives using Microsoft Entra ID within Dynamics 365 Contact Center. This feature will reach general availability on July 24, 2026. How does this affect me? With this feature, admins can link a Microsoft Entra security group to a Dataverse team of the type Microsoft Entra ID Security Group and assign the required security roles once at the team level, such as Basic User, Customer Service Representative...