MC1417483 — Dynamics 365 Customer Service - Modify and override submitted evaluations

We are announcing the ability to modify and override submitted evaluations in Dynamics 365 Customer Service. This feature has reached general availability. How does this affect me? This feature enables Quality Managers to edit and override evaluation results even after they are marked as completed or expired. While completed evaluations remain read-only by default to preserve integrity, supervisors can initiate an Edit action when discrepancies are identified, such as incorrect AI predictions or...