We are announcing the ability to automate shift rotations for consistent workforce coverage in Dynamics 365 Contact Center. This feature will reach general availability on July 31, 2026. How does this affect me? With this feature, supervisors can create shift rotation policies in Workforce Management to automatically rotate customer service representatives (CSRs) across recurring time slots on a configurable cadence. Supervisors assign CSRs to each slot and link the policy to one or more shift p...
Applies to: Dynamics 365 Apps
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