MC1409975 — Dynamics 365 Sales - Deploy multiple Sales Qualification Agents in a single environment

We are announcing the ability to deploy multiple Sales Qualification Agents in a single environment in Dynamics 365 Sales. This feature will reach general availability on July 30, 2026. How does this affect me? Users will be able to configure multiple qualification agents within a single environment, each aligned to specific product lines, regions, or sales teams. Leads will be automatically routed to the appropriate agent based on defined criteria, ensuring only one agent engages a lead at a ti...