MC1397526 — Dynamics 365 Customer Service - Policy strictness control for governance rules

We are announcing the ability to tune policy strictness, controlling how aggressive violations are flagged in outbound emails to balance compliance and productivity in Dynamics 365 Customer Service. This feature will reach general availability on July 3, 2026. How does this affect me? This feature lets your environment adjust how strictly governance policies evaluate outgoing emails in Dynamics 365 Customer Service. Policies are set to medium strictness by default and can be tuned by policy type...