MC1392339 — Dynamics 365 Customer Service - Group Workforce Engagement Artifacts with Planning Groups

We are announcing the ability to group workforce engagement artifacts with Planning Groups in Dynamics 365 Customer Service. This feature will reach general availability on July 13, 2026. How does this affect me? This feature provides a single, shared context that anchors every workforce management artifact to the same time zone, demand scope, and service objectives. For supervisors, Planning Groups means that AI-generated insights are grounded in your team's actual staffing reality, not generic...