MC1391926 — Dynamics 365 Contact Center - Boost contact center efficiency with real-time streaming analytics

We are announcing the ability to boost contact center efficiency with real-time streaming analytics in Dynamics 365 Contact Center. This feature will reach public preview on June 30, 2026. How does this affect me? This feature provides a reimagined real-time analytics experience in the new Supervisor app where metrics are immediately updated without the need to refresh. Key functionality of this feature includes: Continuous, streaming dashboards: Monitor mission-critical KPIs such as queue backl...