MC1387846 — Dynamics 365 Customer Service - Enforce governance policy

We are announcing the ability to enforce governance policy in Dynamics 365 Customer Service. This feature will reach general availability on June 19, 2026. How does this affect me? Governance policies give users control over AI-driven customer interactions. By setting clear, configurable rules, users make sure every response meets business, legal, and regulatory standards before it reaches customers. This reduces risk, protects your brand, and keeps communication consistent and trustworthy. Gove...