MC1386125 — Dynamics 365 Customer Insights - Improve engagement and message timing with Outreach Optimization Agent

We are announcing the ability to improve engagement and message timing with Outreach Optimization Agent in Dynamics 365 Customer Insights - Journeys. This feature will reach public preview on June 25, 2026. How does this affect me? This feature enables you to add the Outreach Optimization Agent to your journey, select the emails you want delivered, and let the agent handle timing and cadence automatically. With the Outreach Optimization Agent, you can:Start with an intelligent baseline: Outreach...