MC1331688 — Dynamics 365 Customer Service - Improve customer outcomes with Service Agent in Microsoft 365 Copilot

We are announcing the ability to improve customer outcomes with Service Agent for Microsoft 365 Copilot in Dynamics 365 Customer Service. This feature will reach general availability on June 30, 2026. How does this affect me? This feature enables you to bring the Microsoft 365 Copilot Chat experience directly into Dynamics 365 Customer Service. Supervisors, leads, and customer service representatives can get answers, summarize work, and take next steps using both Dynamics 365 data and Microsoft...