MC1325374 — Dynamics 365 Contact Center- Use representatives for commercial proactive engagement

We are announcing the ability to use representatives for commercial proactive engagement in Dynamics 365 Contact Center. This feature will reach general availability on June 30, 2026. How does this affect me? This feature enables administrators and journey authors to create proactive engagements in Dynamics 365 Contact Center that are compliant with the Telephone Consumer Protection Act (TCPA). Journey authors can indicate whether a proactive engagement is part of a commercial journey, such as c...