MC1325066 — Dynamics 365 Contact Center – Enable AI-assisted time-off and swap requests

Update: This feature will reach general availability on future date and a new announcement will be sent. We are announcing the ability to enable AI-assisted time-off and swap requests in Dynamics 365 Contact Center. How does this affect me? This feature enables an AI-assisted solution that provides automation for workforce schedules and approvals, governance across time‑off requests, shift bidding, and shift swapping. Supervisor oversight is supported throughout, along with configurable approval...