MC1325027 — Dynamics 365 Customer Insights - Data- Increase agent accuracy by grounding the agent in customer insights

We are announcing the ability to increase agent accuracy by grounding the agent in customer insights in Dynamics 365 Customer Insights - Data. This feature will reach public preview on June 15, 2026. How does this affect me? With this feature, more insights generated by Customer Insights - Data can be leveraged from within Microsoft Copilot Studio. The Customer Insights MCP server can be leveraged in chat and agent workflows to quickly obtain key insights such as:Access extended customer informa...