MC1324072 — Dynamics 365 Contact Center – Update to provide greater granularity to session rejection reasons

We are announcing that beginning on June 8, 2026, with full availability by June 31, 2026, Dynamics 365 Contact Center will now track session rejection reasons with greater granularity. Previously, all automatic session rejection reasons were all recorded under a single rejection category, "Agent Reject". This could make it challenging for supervisors to distinguish between representative-initiated rejections and system-triggered ones. This update separates session rejections into distinct, clea...