MC1323827 — Dynamics 365 Contact Center - Automatically handle waiting conversations when queues close or become unstaffed

We are announcing the ability to automatically handle waiting conversations when queues close or become unstaffed in Dynamics 365 Contact Center. This feature will reach general availability on June 20, 2026. How does this affect me? This feature enhances queue handling by intelligently detecting two key scenarios where conversations would otherwise remain unserved: Queue transitions to Out of Operating Hours: The system continuously monitors active conversations that entered a queue before clos...