We are announcing the ability to unlock Workforce Engagement capabilities with the Customer Service Enterprise license in Dynamics 365 Customer Service. This feature will reach general availability on May 29, 2026. How does this affect me? Workforce Engagement capabilities are now included in the Dynamics 365 Customer Service Enterprise license, removing the prior dependency on higher-tier stock-keeping unit (SKU) subscriptions. These new engagement capabilities include: Workforce Management (WF...
Applies to: Dynamics 365 Apps
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