Update: Release of this feature has been postponed; we will announce a new date in the future. We are announcing the ability to generate optimized schedule and shift plans using AI for workforce management in Dynamics 365 Customer Service. This feature will reach public preview on May 31, 2026. How does this affect me? With this feature, the Scheduling Agent automates and optimizes contact center scheduling, reducing manual work for supervisors and ensuring schedules are policy-compliant and res...
Applies to: Dynamics 365 Apps
Source: mc.merill.net — data via Merill Fernando's open archive (MIT).