We are announcing the ability to manage intraday operations with AI agent in Dynamics 365 Customer Service. This feature will be available for preview on May 29, 2026. How does this affect me? Users will be able to use Intraday Agent to monitor queue volumes and service representative adherence in real time, detect deviations from forecasts or schedules, and take automated corrective actions. Intraday Agent will provide proactive alerts, reforecast demand, and adjust staffing activities such as...
Applies to: Dynamics 365 Apps
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