We are announcing the ability to estimate AI credits for agents from forecasted demand in Dynamics 365 Customer Service. This feature will reach general availability on May 20, 2026. How does this affect me? This feature enables workforce planners to translate forecasted service demand into AI credit requirements within Dynamics 365 Customer Service and Contact Center. To move from demand forecast to credit estimation: Step 1: As a supervisor, log in to the Copilot Service Workspace and create a...
Applies to: Dynamics 365 Apps
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