MC1302880 — Dynamics 365 Customer Service - Enable enhanced screen recording controls for admins

We are announcing the ability to enable enhanced screen recording controls for admins in Dynamics 365 Customer Service. This feature will reach general availability on June 30, 2026. How does this affect me? This enhanced version of screen recording provides greater flexibility and control for organizations that require more granular recording behavior. It expands support for manual start and stop recording in non-voice scenarios such as chat, case-in-focus, and queue-presence workflows, allowin...