MC1296843 — Dynamics 365 Contact Center – Average wait time in messaging API channels

We are announcing the ability to utilize average wait time in messaging API channels in Dynamics 365 Contact Center. This feature will reach general availability on May 31, 2026. How does this affect me? With this feature, you can now surface estimate wait times directly through the availability APIs, extending support to custom messaging channels built on messaging APIs. This creates consistent experiences across voice, live chat, and custom channels. This capability directly impacts metric cal...