MC1296836 — Dynamics 365 Contact Center - Split recordings speaker-wise in closed conversation view (Preview)

We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center. This feature will reach public preview on May 15, 2026. How does this affect me? This feature enables you to split recordings by speaker in the closed conversation view. This transforms the review process from a linear playback into a targeted, navigable experience. Supervisors can directly go to specific speakers sections, such as the customer or service representatives,...