MC1296257 — Dynamics 365 Contact Center - Use average wait time diagnostics to get wait-time predictions

We are announcing the ability to use average wait time diagnostics to get wait-time predictions in Dynamics 365 Contact Center. This feature will reach general availability on May 31, 2026. How does this affect me? This feature introduces comprehensive event logging in App Insights that captures exactly how average wait time is computed, evaluated, and surfaced to customers. With these insights, organizations can: Address average wait time issues without the need for engineering or support. Unde...