We are announcing the ability for service managers, dispatchers, and back-office teams to query work orders, bookings, service history, and assets in natural language with Microsoft 365 Copilot and custom agents in Dynamics 365 Field Service. This feature will reach general availability on May 29, 2026. How does this affect me? With Microsoft 365 Copilot in your Field Service model-driven web apps, you will be able to interact with your Dataverse data using conversational AI, asking questions su...
Applies to: Dynamics 365 Apps
Source: mc.merill.net — data via Merill Fernando's open archive (MIT).