We are announcing an update to the ability in Copilot Service Admin Center (CSAC) to update admin settings for transitioning customer service representatives (CSR) presence on missing and rejecting a notification in Dynamics 365 Contact Center. This feature will reach general availability on May 1, 2026. How does this affect me? Previously, admins had to manually configure the behavior of CSR presence when they missed or rejected a notification. Starting May 1, 2026, customers configuring any ne...
Applies to: Dynamics 365 Apps
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