We are announcing the ability to get queue availability data from customer service representative availability APIs in Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026. How does this affect me? This feature provides real time, queue-level visibility into customer service representative availability and average wait times, enabling smarter, data driven routing decisions. You can select the appropriate API based on whether a conversation already exists. U...
Applies to: Dynamics 365 Apps
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